Shipping & returns

Q: Where do you ship?

A: We ship to all 50 states in the US and Puerto Rico. We do not currently ship internationally.

Q: When will my order ship?

A: Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Pacific Standard Time (PST) will begin processing the next business day.

Q: What types of shipping do you offer for US orders?

A: Free shipping is available for orders $75 and above. For orders less than $75, standard shipping is $4.95.

Express shipping is also available on any sized order for $17.

Please note that during promotions, these rates may change.

Q: Where can I find my tracking information?

A: You can find tracking information of your order in "My Account" or in your shipping confirmation email.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at hello@minuskincare.com. Please note that returns will need to be sent to the following address: 15801 Valley Blvd, City of Industry, CA 91744.

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@minuskincare.com.

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Auto-replenishment

When you select auto-replenishment you'll receive repeat deliveries. These are based on the auto-replenishment frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

If you want to cancel or change your auto-replenishment, you can do it at any time. Your order confirmation emails have links to your order. You can manage your auto-replenishment from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.