How auto-replenishment works

Auto-replenishment are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly auto-replenishment, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel an auto-replenishment?

Yes, of course. You can pause or cancel an auto-replenishment any time you want in the customer portal, as seen in the screenshot below. The only time when the auto-replenishment can't be cancelled is if you started an auto-replenishment which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial auto-replenishment order in the shop. You can also access your auto-replenishment if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my auto-replenishment?

Of course. You can add products to your auto-replenishment in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your auto-replenishment.

What happens if the payment can't be processed?

If the auto-replenishment can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.